Each household item will undergo the following process:
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Thorough analysis to identify stains, fabrics, and care instructions on the label.
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Cleaning or washing according to the care instructions on the label.
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Ironing using a press or manually, if required.
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Careful folding.
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Packaging for added protection during delivery.
Our cleaning service is suitable for clothing and household items made from delicate fabrics such as linen, silk, and wool, which cannot be washed with water as they may shrink or get damaged. Instead, they require special cleaning with equipment and programs that prevent shrinking or color alteration, while preserving the texture and shape of the items. For example: linen or silk shirts, wool sweaters, blazers, down jackets, silk dresses, leather sports shoes, motorcycle helmets, curtains, drapes, armchair covers, and more. You can include as many items as you want, and you will be charged per item based on the prices listed on our website for each item.
When placing an order with the items for cleaning, you provide the collection and delivery address and choose the day for collection. If you also need curtain/drape disassembly and assembly services, please specify this in the comments when ordering online or inform the operator when placing the phone order. The delivery person will come prepared to disassemble the curtains/drapes. The cost of disassembly/assembly service is 10% of the total value of the cleaning services but not less than 50 RON.
You just need to have the items ready for collection. Don't worry about forgetting; we'll remind you! At the time of scheduling the collection and on the morning of the delivery day, you will receive an SMS with the time slot when the driver will arrive and the order details.
Delivery will usually be made within two business days from the collection date. The delivery window may extend beyond two business days, depending on the type or quantity of items sent, in which case you will be informed regarding the delivery timeframe.
Cleaning curtains and drapes is charged per square meter. The cost of disassembly/assembly service is 10% of the total value of the cleaning services but not less than 50 RON.
Upon entry into processing, the items are measured, and a purchase receipt with the total square footage and total payment amount is sent to the customer.
Payment can be made online if the exact square meterage is known, or at the time of delivery, either by card or in cash.
Any additional clothing or items for cleaning or washing that you may have forgotten to include in your online order can be prepared for collection without the need for a new order, and their processing will be charged according to the price of each item, as specified on the website.
Once your items arrive at the laundry facility, they will be inventoried, analyzed, and categorized into the appropriate service category - washing or wet cleaning. On the morning of the delivery day, you will receive an SMS with the total cost, which you can pay in cash or by card to the driver.
